11-22-2015, 02:13 AM
Usually I'd stay out of this, as I'm no longer staff. I kinda feel like I should explain things, as a member who has been on both sides of the fence.
Here's the thing, being a member of staff is a stressful job. They don't get paid and the workload drove me to quit. It's just something these folks do to make things better. This brings me to two points. One, don't assume staff are blowing you off when they say no. Especially if they say no multiple times. From firsthand experience, I can tell you that EVERY suggestion brought up by the members is taken into consideration. After all, these guys and gals write here too. If you have a good idea, they'll back you in a heartbeat.
Two, tone and delivery does wonders to help get the staff to see your point of view. I understand that we can get...zealous in our efforts to get something turned in our favor. Sometimes tempers will flare or you'll get irritated. It happens to the most patient of us. In those instances, it's better to take a step back, calm down, and come back with a logical and cohesive argument instead of ranting and raving. Not saying anyone has done this, but it's important to note that being emotional only weakens your argument.
As for the staff, just never forget where you came from. Remember how it felt when a staff member shut you down, or someone else down. Keep your cool. And use these three steps: 1: give answer. 2: give answer more adamantly and suggest member takes time to read what you said and sleep on it before posting a response. 3: Final response before locking thread. If the member hasn't given any NEW reasons why their position should be considered in that time, and won't let it go, refer to higher or lock the thread. And, over all that, be the kind, patient, respectful person I know you are.
:ganon:
Here's the thing, being a member of staff is a stressful job. They don't get paid and the workload drove me to quit. It's just something these folks do to make things better. This brings me to two points. One, don't assume staff are blowing you off when they say no. Especially if they say no multiple times. From firsthand experience, I can tell you that EVERY suggestion brought up by the members is taken into consideration. After all, these guys and gals write here too. If you have a good idea, they'll back you in a heartbeat.
Two, tone and delivery does wonders to help get the staff to see your point of view. I understand that we can get...zealous in our efforts to get something turned in our favor. Sometimes tempers will flare or you'll get irritated. It happens to the most patient of us. In those instances, it's better to take a step back, calm down, and come back with a logical and cohesive argument instead of ranting and raving. Not saying anyone has done this, but it's important to note that being emotional only weakens your argument.
As for the staff, just never forget where you came from. Remember how it felt when a staff member shut you down, or someone else down. Keep your cool. And use these three steps: 1: give answer. 2: give answer more adamantly and suggest member takes time to read what you said and sleep on it before posting a response. 3: Final response before locking thread. If the member hasn't given any NEW reasons why their position should be considered in that time, and won't let it go, refer to higher or lock the thread. And, over all that, be the kind, patient, respectful person I know you are.
:ganon: